1. INTRODUCTION
Welcome to Top AI Automations, operated by Top Virtual Assistance Ltd (“we”, “us”, “our”).
We are committed to protecting your privacy and ensuring that your information is handled safely and transparently.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us.
Legal Company Name: Top Virtual Assistance Ltd
Company Registration: 11571298
Email: info@topvirtualassistance.com
“Top AI Automations” is a trading name of Top Virtual Assistance Ltd.
We may update this policy occasionally. Please check this page for any changes.
2. WHO WE ARE (DATA CONTROLLER)
Top Virtual Assistance Ltd is the data controller responsible for your personal data when you use this website.
3. WHAT PERSONAL DATA WE COLLECT
We may collect personal data when you:
- Use our contact form
- Request a quote
- Book a call
- Email or call us
- Interact with our website
We may collect:
- Full name
- Email address
- Phone number
- Business name
- Location
- Details about your enquiry
- Information voluntarily provided in messages
We only collect the data necessary to respond to your enquiry or deliver our services.
4. AUTOMATICALLY COLLECTED DATA
When browsing our site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Clicks, scrolls, interactions
- Referral sources
This standard analytics data helps us understand and improve website performance.
5. HOW WE USE YOUR DATA
We may use your personal data to:
- Respond to enquiries
- Provide quotes and service information
- Deliver the services you request
- Improve our website
- Communicate with you
- Maintain internal records
- Ensure website security
We do not sell your data to third parties.
6. WHERE YOUR DATA IS STORED
Your data is stored securely using GDPR-compliant systems and providers.
We implement technical and organisational measures to protect your data against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
Only authorised personnel have access to your data when necessary.
7. DISCLOSURE OF YOUR INFORMATION
We may share your data only with:
- Trusted service providers (e.g., email services, scheduling tools, hosting providers)
- Legal authorities (if required by law)
- Business partners as necessary to fulfil services
If Top Virtual Assistance Ltd or its assets are ever sold, your data may transfer to a new owner — this is standard practice.
We never sell your data for marketing.
8. COOKIES
Our website uses cookies to:
- Improve site functionality
- Analyse website traffic
- Enhance user experience
Cookies do not give us access to personal information beyond what you choose to provide.
You may disable cookies in your browser settings, but some site features may not function fully.
9. LINKS TO EXTERNAL WEBSITES
Our website may contain links to external websites.
We are not responsible for their content or privacy practices.
Please review their privacy policies before providing personal data.
10. LEGAL BASIS FOR PROCESSING (GDPR)
We process your data under the following lawful bases:
- Consent: When you submit a form, book a call, or request information.
- Contractual Necessity: When delivering services you request.
- Legitimate Interest: To respond to enquiries, maintain website security, and improve user experience.
- Legal Obligation: When compliance is required by law.
You may withdraw consent at any time.
11. YOUR RIGHTS UNDER GDPR
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
To exercise these rights, contact:
info@topvirtualassistance.com
12. DATA RETENTION
We retain your data only as long as necessary to:
- Respond to your enquiry
- Provide requested services
- Meet legal obligations
You may request deletion at any time.
13. SECURITY
We use technical and organisational measures to safeguard your data, including:
- Secure servers
- SSL encryption
- Access controls
- Regular security reviews
While we follow industry standards, no online transmission is 100% secure.
We strive to protect your data to the best of our ability.
14. CONTACT US
If you have questions about this Privacy Policy or how we use your data, contact:
Top Virtual Assistance Ltd
The Watermark
9 Ribbleton Lane
Preston
PR1 5EZ
United Kingdom
Email: info@topvirtualassistance.com
Phone: 0333 242 0768
15. COMPLAINTS
If you believe your data is being handled improperly, you may lodge a complaint with:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk/concerns
16. CHANGES TO THIS POLICY
Any updates will be posted on this page.
Please review this policy periodically for changes.